Frequently asked questions

Yes. RentDesk24 is free while we launch, with all features included. If we introduce paid plans later, we will tell you well in advance by email, and you can export your data or close your account before anything changes.

For private landlords with one flat or many, for agents and managers who look after other people’s properties, and for companies that want one place for all their rentals.

No. Your tenant pays directly to your bank account, exactly as today. RentDesk24 reminds both of you, shows the tenant your bank details and lets you mark each payment as received. We never touch the money.

English and Albanian. You can switch at any time, and you choose for each tenant which language their emails and tenant page use.

No. RentDesk24 works in any modern browser on a computer, tablet or phone. Your tenants only need the link you send them.

The lease end is when the contract expires — for example in three years. The next payment is when the next rent is due — for example next month. They are separate, so long leases with monthly payments work as expected.

By default 7 days before each payment and 30 days before the lease ends. You can change both numbers on each lease. Each reminder is sent once; nothing is sent for draft or finished leases.

Open the lease and press Mark as paid. The next payment date moves forward by one period (a month, two months, a quarter, half a year or a year).

No. Finish the lease, then press New lease on the same property. The property, its photos, bank details and history stay; the new lease even copies the rent and reminder settings of the last one.

Yes. In the lease, write your own message using {tenant}, {address}, {amount}, {due_date}, {bank} and {link}. If you leave it empty, a polite standard message is sent in the tenant’s language.

No. Each active lease has a private tenant page. The tenant opens the link — no password, no app.

The address and photos, lease start and end, next payment and amount, your bank details, their own contact details and the lease documents. Never your private notes, your costs or anything about other leases.

Press Create new link on the lease; the old link stops working immediately. You can also switch the page off. The page closes automatically when you finish the lease.

Up to five files from you (for example the signed contract) and five from your tenant (for example an ID or invoices). PDF, JPG or PNG, up to 15 MB each. You both see all of them.

Only you, the owner of the property. Managers and administrators cannot see them, and amounts are not written to the audit log.

It is an estimate from the lease terms: the rent converted to a monthly amount, times the months each lease was running in the period. It is not a record of payments received.

Yes. Export it to CSV (opens in Excel) or use Print / PDF.

Connections are encrypted with HTTPS, passwords are hashed with Argon2id, repeated wrong logins are blocked, and photos and documents are checked against your login or the tenant’s link every time they open. Every change is written to an audit log. We don’t sell data and don’t use advertising trackers.

Tick it when you log in on your own computer and you stay logged in for 30 days in that browser. Logging out, changing your password or choosing Forget under My account → Remembered computers ends it. Don’t use it on shared computers.

Click Forgot password? on the login page and enter your username or email. You’ll receive a link that works once and expires after one hour.

Write to [email protected] from the email address of your account. We delete your account and its data as described in the Privacy Policy.